Issue - meetings

The policy is to protect staff and councillors from unreasonable customer behaviour which could hinder the handling of a customer’s complaint or request. It also reminds customers that the Borough Council has a zero tolerance towards unacceptable behaviour.

Following consideration, it was resolved:

That the Committee:

(1)      resolved that the Management of Unreasonable Customer Behaviour Policy (attached at Annex 1 to the report) be agreed with immediate effect;

(2)      Agreed to delegate to the Chief Legal Officer in consultation with the Chairman and Vice Chairman of the Committee any updating of the Policy which may be necessary to reflect good practice.

The Committee received a report presenting a policy to protect staff and councillors from unreasonable customer behaviour which could hinder the handling of a customer’s complaint or request. The policy also reminded customers that the Borough Council has a zero tolerance towards unacceptable behaviour.

Following consideration, it was resolved:

That the Committee:

(1)      resolved that the Management of Unreasonable Customer Behaviour Policy (attached at Annex 1 to the report) be agreed with immediate effect;

(2)      Agreed to delegate to the Chief Legal Officer in consultation with the Chairman and Vice Chairman of the Committee any updating of the Policy which may be necessary to reflect good practice.