Decision details

Management of Unreasonable Customer Behaviour Policy

Decision Maker: Strategy and Resources Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decision:

Following consideration, it was resolved:

That the Committee:

(1)      resolved that the Management of Unreasonable Customer Behaviour Policy (attached at Annex 1 to the report) be agreed with immediate effect;

(2)      Agreed to delegate to the Chief Legal Officer in consultation with the Chairman and Vice Chairman of the Committee any updating of the Policy which may be necessary to reflect good practice.

Report author: Amardip Healy

Publication date: 31/07/2019

Date of decision: 30/07/2019

Decided at meeting: 30/07/2019 - Strategy and Resources Committee

Accompanying Documents: