Issue - meetings

This report provides the annual review of complaints received and decisions made by the Local Government and Social Care Ombudsman during 2023-24.

The Committee received a report providing the annual review of complaints received and decisions made by the Local Government and Social Care Ombudsman during 2023-24.

The following matters were considered:

a)            Ombudsman complaint. A Member of the Committee asked why the third complaint referenced in paragraph 3.1 on page 110, was closed. The Business Assurance Manager informed the Committee that a written response would be circulated to Committee Members.

b)            Number of complaints. A Member of the Committee noted that the number of complaints received in 2023/2024 was notably more than the previous year. The Business Assurance Manager noted the comment and informed the Committee that they would consult with the complaints team to see if there are any themes that have been identified. Another Member of the Committee raised that the 24 complaints received in 2023/24 is not statistically significant when taking into account the table as a whole.

Following consideration, the Committee unanimously resolved to:

(1)      Receive and note the Local Government and Social Care Ombudsman Annual Review Letter 2023-2024.