Issue - meetings

This report provides the annual review of complaints received and decisions made by the Local Government and Social Care Ombudsman (LGO) between April 2024- and March 2025 inclusive.

The Committee received a report providing the annual review of complaints received and decisions made by the Local Government and Social Care Ombudsman (LGO) between April 2024- and March 2025 inclusive.

The following matters were considered:

a)            Report Correction. The Corporate Governance and Strategy Manager highlighted that in paragraph 3.4 of the report, it should state that ‘Details of these complaints have not previously been reported to this committee, as the complaints were not upheld.’ He continued to explain that details can be shared if Members wish to know more and invited interested Members to get in touch with the relevant Head of Service.

b)            Population Figures. A Member of the Committee raised that it would be helpful to add the borough and district population figures to the table on page 17, so people can see a measure of complaints per person across the county.

c)            Improvements. A Member of the Committee asked if there was an improvement which the Council have documented to get the results. The Corporate Governance and Strategy Manager explained that the Council has been reviewing their complaint procedures and processes and making updates through providing training and appointing staff who can lead on complaints.

Following consideration, the Committee unanimously resolved to:

(1)      Receive and note the Local Government and Social Care Ombudsman Annual Review Letter 2024-25.