Issue - meetings
Progress on the implementation of internal audit recommendations
Meeting: 15/11/2016 - Audit and Scrutiny Committee (Item 22)
22 Progress on the implementation of internal audit recommendations 
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This report outlines progress made on implementing internal audit recommendations to strengthen the control environment.
Additional documents:
Minutes:
The Committee received a report outlining progress made on implementing internal audit recommendations from the 2014/15 and 2015/16 audit programmes.
The following matters were considered:
a) Customer Relationship Management (CRM) system. The Committee was informed that it was intended to review the Council’s approach to ‘customer experience’, and that a workshop would be held with Councillors later in November 2016 to assist in enabling this. The Committee was informed that alternatives to a CRM based system would also be considered.
b) Internal Auditor’s comments. The internal Auditor informed the Committee that they did not have any concerns with regard to the contents of the report.