Issue - meetings

Simply Weekly Recycling was launched in summer 2017.  This summer we have surveyed residents’ satisfaction with the service one year on.

Following consideration, the Committee:

(1)          Reviewed and commented on the survey’s findings.

The Committee received a report providing a summary of responses received to a residents’ satisfaction survey for the Council’s Simply Weekly Recycling service.

The following matters were considered:

a)            High satisfaction with service. The Committee noted that the results of the survey had detailed that 90% of respondents were satisfied or very satisfied with the Simply Weekly Recycling service.

b)            Residents’ complaints. Officers informed the Committee that complaints received regarding the service were taken on-board and responded to appropriately. Collection lorries were fitted with cameras, and footage from these was of assistance in resolving concerns raised by residents. The Committee was informed that the service had a 99.9% successful collection rate.

Following consideration, the Committee:

(1)          Agreed that it had reviewed and commented on the survey’s findings.