Agenda item

Corporate Plan: Year-end Performance Report 2016 to 2017 and Provisional Targets for 2017 to 2018

This report provides a year-end update against our Key Priority Performance Targets for 2016 to 2017, under our new Corporate Plan and provisional targets for 2017 to 2018.

Decision:

The Committee:

(1) Considered the performance reported in Annexe 1 and did not identify any areas of concern;

(2) Reviewed and agreed targets for 2017 to 2018 as detailed in Annexe 2 of this report and outlined in paragraph 4.1 subject to the amendment of the wording in relation to the target regarding the creation of a joint committee with Surrey County Council.

Minutes:

The Committee received and considered a report which provided a year-end update against its Key Priority Performance Targets for 2016 to 2017 as set out in the Council’s Corporate Plan and provisional targets for 2017 to 2018.

The report confirmed that out of a total of 21 targets for 2016/17, 15 had been achieved and 6 had not been achieved. The report identified those actions not achieved and the remedial action identified, were applicable as set out in the table below:

Not achieved	Actions identified
Managing our resources Process new Housing Benefit claims within an average time of 22 days	The extra resource granted to the team to cover the enquiry counter continued to be very helpful. This target improved hugely when compared to the beginning of the year, it was now 29 days from 42 days in April. A new target of 28 days had been set. This was more realistic while still challenging.
At least three business cases which would generate long term income streams to be submitted to the Capital Member Group for prioritisation as part of the 2017/18 capital bid process	The Commercial Property Acquisition Fund was now in place. The need to generate additional long term income streams was being addressed. New targets had been set around the Property Acquisition Fund for 2017/18.
Revenues and benefits self-serve functionality available	This would be implemented by December 2017.
Review and implement a performance pay and staff appraisal scheme	Proposals for a revised pay structure would be presented to HR Panel and S&R by October 2017.
Supporting Businesses and our Local Economy Prepare a draft business plan for the proposed BID for consideration by Members in January 2017	A new target had been included for 2017/18 to ‘Support the Business Partnership to develop a proposal for a Business Improvement District (BID) with the intention of holding a Ballot in October 2017’.
Commence the delivery of the agreed public realm improvements as part of the phase 1 highway works within Epsom town centre	This target had been reviewed and a new one set for 2017/18 (i.e. ‘Plan E, phase 1: Finalise and agree the design for the Market Place improvements in partnership with Surrey County Council by June 2017).

Whilst it was acknowledged that there had been slippage in progressing the Town Centre BID, this was not entirely within the control of the Council. However, it was confirmed that the Council was supporting the local business community to progress the BID to an agreed timetable with the intention to hold a ballot by the end of October 2017.

In regards to the Committee’s targets for 2017/18, the Chairman referred members to additional information provided by email prior to the meeting. It was noted that the budgeted income of £462k from letting fees across the Council’s 4 venues for 2017/18 compared with actual income received for 2016/17 of £421k, which represented an increase of just under 10%. The majority of the increase was at Ewell Court House where budgeted income was £38k more than 2016/17. This was on the basis that the range of improvements included in the refurbishment had been made with the intention of making the venue more attractive to potential hirers and current users thereby increasing potential income. The performance of this and other Council venues would also be monitored by Community & Wellbeing Committee as the service committee responsible for these venues. It was further noted that it had been suggested that the wording of the target in relation to the possible establishment of a Joint Committee with Surrey County Council be amended to read: “Complete a review of the benefits/disadvantages of establishing a Joint Local Committee and report to S&R”.

The Committee:

(1) Considered the performance reported in Annexe 1 and did not identify any areas of concern;

Supporting documents: