Agenda item

This report provides the year-end position for the Key Priority Targets 2017 to 2018, under our Corporate Plan. It also provides a list of all the Key Priority Targets for 2018 to 2019.

The Committee received a report providing the year-end position for the Key Priority Targets 2017-18, and a list of all Key Priority Targets for 2018-19. The Council had achieved 43 (68%) of its targets for 2017-18, and not achieved 20 (32%). Three targets had been classified as being information only indicators and were excluded from the overall percentages.

The following matters were considered:

a)            ‘No data’ for targets. The Committee noted that no data was available for 3 targets. This management information had previously been extracted from the Council’s systems by the Head of Planning, but following that post becoming vacant there was a shortage of the necessary skills to do so.  A new Head of Planning would be in post shortly, and would seek to build service resilience in this area.

The Committee noted that there was a discrepancy between the information tables (stating that there was no data for Jan-March 2018) and summary graph (displaying data for Jan-March 2018) on pages 231–233 of the agenda.

b)            Target to complete phase 2 of the website. This target was “not achieved” for 2017-18. The Chief Operating Officer informed the Committee that this had been delayed in light of the Council ending its shared ICT service arrangement with Elmbridge Borough Council, and the current work stream to procure a new customer relationship management (CRM) system. A member of the Committee expressed concern that delays to the procurement of a single central system was likely to knock-on to other projects.

c)            Correction to progress of Plan E Phase 1 target. The Committee noted a correction to  the progress of the following target listed on page 235 of the agenda: ”Plan E (Phase 1): Finalise and agree the design for the Market Place improvements in partnership with Surrey County Council (SCC)”. The progress for this action was corrected as follows: “Jan to March: SCC submitted a proposed finalised design for the Marketplace in March”.

d)            Single-use plastics. A member of the Committee highlighted that the Council had not included any specific targets relating to a reduction in the use of single-use plastics in its Key Priority Targets for 2018-19. The Chief Operating Officer acknowledged that such activity was of national priority, and that it would be possible to include it within the targets for 2019-20. Due to the lead-time in setting the targets for 2018-19 it had not been possible to do so for the current year, but it was hoped that the Council would still be able to take action on the matter.

Following consideration, the Committee:

(1)          Noted the performance reported in Annexes 1 and 2 to the report and did not identify any areas of concern.

(2)          Noted the actions that have been proposed or taken where a Key Priority Target has not been achieved, as shown in table 4.1 of the report.

(3)          Noted the Key Priority Targets set for 2018 to 2019 as detailed in Annex 3 of the report and outlined in paragraph 5 of the report.